We offer a 30-day guarantee. Our products are handcrafted in small batches with great care and we want you to be as happy with our products as we are. Please notify Zi Zai immediately if there are any problems with your order. We will refund 100% of the item purchase price for any product you are unsatisfied with. All unopened products are returnable for refund or credit within 30 days from date of purchase, minus return shipping costs. If the product has been opened or used, you must return the unused portion to receive the refund or credit (we will issue you a return address label upon notification of the concern). Reuse the original packing materials when possible to reduce unnecessary waste. Please include the following information with your returned item(s):
- Original receipt or a copy of your invoice
- A brief note describing the reasons for the return (so we can continue to improve our products and service).
- Indicate whether you prefer a refund or credit.